The speakers on Meta Glasses 2 are not working – I know the cause

Question

Hi, after not using my Meta Ray-ban 2 Wayfarer 0298 for a while, I took them out of their case and updated the firmware. The speakers stopped working. I tried everything: restarting, hard reset, disconnecting, restarting my phone, re-pairing, but the glasses still behaved abnormally and occasionally the message "Speakers not working" popped up in the app. Then, by coincidence and a bit out of desperation, I restarted the glasses by holding down the shutter button while turning on the glasses and releasing the shutter button when the LED turned red. I left the glasses on the table and heard "battery ninety percent." I left the glasses on the table and tried to start Spotify. Suddenly, the glasses started playing. I assume that the new firmware is faulty and that the problem occurs when the user puts the glasses on their head. Is it realistic that someone will look into this? I had custom optical lenses made for the glasses for $500.Thank you for your help and response
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SnoopyDoggy69 · Answer

Hey Michael,Thanks for the report. That's very interesting. Do you have the option "stop when taken off" enabled?&nbsp;I hope some Meta staff will read your post. Otherwise I recommend shaking your phone in the Meta AI-App and describe everything detailed and submit the logs data.&nbsp;Have a nice rest of your week:)

zelenka.michael · Answer

I would like to add that if I put the glasses on my head, the sound stutters and then stops playing. If I put them back on the table, the glasses start playing again. The problem is therefore the firmware, which responds poorly to the activation of the wear sensors.

zelenka.michael · Answer

I apologize, but is there any active support available? Is there anyone who could assist me and resolve this issue?
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zelenka.michael · Answer

Hello,thank you. I already did it few days ago. I tried to send private message here to Meta but also through application like a report. No answer.What do you thing of "stop when taken off?"&nbsp;Thank youMichael Zelenka&nbsp;&nbsp;

zelenka.michael · Answer

Is there really no one at Meta who can help me solve problems with my glasses?
I can't solve this through the Meta website because I didn't buy them directly from Meta, and you refer me to the seller. The seller refers me to Meta. So what should I do?

Forum Discussion

The speakers on Meta Glasses 2 are not working – I know the cause

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