Forum Discussion

MSCHERBAN's avatar
MSCHERBAN
Honored Guest
23 days ago

Transition Lenses

I own a pair of Ray-Ban Meta smart glasses with Graphite Green Transitions lenses. There is a defect in the transition coating — a dark streak remains visible on one of the lenses for an extended period after leaving sunlight. It doesn’t fade evenly and affects visibility.

I previously submitted a return request, but I’m now past the standard return window. Given that this appears to be a lens manufacturing flaw rather than normal wear, I’d like to request a warranty evaluation or replacement.

Please advise on how to proceed or provide a prepaid return label for inspection. I can share photos or a short video showing the issue if needed.

Thank you for your help,

Mark

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey MSCHERBAN

     

    Thanks for reaching out. As we need to validate your account could you please reach out to us over PM and we will be able to look into the problem further.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks in advance, chat soon.