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Ellraz's avatar
Ellraz
Honored Guest
12 days ago
Solved

Unable to connect Meta AI app to Garmin

As other have reported there is an issue getting the Meta AI app to connect to Garmin.

Got excactly the same issue as reported here: Oakley Meta Vanguard can't connect to Garmin from Meta AI | Meta Community Forums - 1350499

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I'm using an iPhone and have the following issue trying to connect my Meta AI app to Garmin Connect. Starting in the Meta AI app:

  1. Open Devices -> Vanguard -> App connections
  2. Select Garmin
  3. Press "Connect Garmin"
  4. Press "Yes, allow" on "Allow connection to Garmin?" screen
  5. This open the Garmin Connect app on a "Meta AI" screen
  6. Press "Agree" on "Connect with Meta AI?" form
  7. This opens a link to facebook.com in Safari. I'm not sure what the full link is.
  8. What appears is my facebook feed, with a callout box at the bottom of the page reading "The link you followed may be broken, or the page may have been removed"

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Have tried to delete and reinstall the Meta app 2 times. Same error. No change. Tried to mess around with language settings as I'm on Norwegian settings for phone, Meta AI and Garmin app.

Glasses are Oakley Vanguard and my Garmin device is Garmin Edge 1050.

Kind of in a dead end here and help would be nice.

  • Hello Ellraz,

     

    We understand that you’re having trouble connecting the Meta AI app with your Garmin device, that can definitely be frustrating, especially after trying a full reinstall of the application without success.

     

    To help you move forward, we’ve put together a helpful link with additional information and troubleshooting steps. It walks through a few things you can try that might resolve the issue and get everything working smoothly again.

     

    If you’ve already tried these steps or if the issue continues, please don’t hesitate to reach out. We’re here to support you and will do our best to find another solution together.

6 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello Ellraz,

     

    We understand that you’re having trouble connecting the Meta AI app with your Garmin device, that can definitely be frustrating, especially after trying a full reinstall of the application without success.

     

    To help you move forward, we’ve put together a helpful link with additional information and troubleshooting steps. It walks through a few things you can try that might resolve the issue and get everything working smoothly again.

     

    If you’ve already tried these steps or if the issue continues, please don’t hesitate to reach out. We’re here to support you and will do our best to find another solution together.

  • Ellraz's avatar
    Ellraz
    Honored Guest

    Thanks for helping out. The helpfull link did help. My error was that I had not connected my Garmin device to the phone prior to trying to connect. 
    For other Garmin app connections, this is not something you usually need to do, hence I missed that step.

  • Dear Meta Team.

     

    I also have problem with the connection from Garmin to Oakley Meta Vanguard. After I paired my Vanguard, I couldn’t see any Garmin menu in App Connection. I already update all of the apps (Garmin Connect, Garmin Connect IQ Store, and Meta AI) and also the Vanguard and my Garmin watch (Fenix 8 51mm Amoled)

     

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi there widi__atmoko, we came across your post and wanted to offer some assistance. 

       

      We want all of our users to have the best experience possible, therefore, we want to help get this resolved for you as soon as possible. 

       

      The following link explains how to set up the Garmin app with your AI glasses and also provides some troubleshooting steps which you may find beneficial. 

       

      If, after this, you are still experiencing issues, please don't hesitate to reach out to our wonderful Customer Support team who would be more than happy to investigate this further. 

      • widi__atmoko's avatar
        widi__atmoko
        Honored Guest

        I already did the requirements (installed and updated the apps (Meta AI, Garmin Connect, Garmin Connect IQ store) and devices (Garmin Fenix 8 and Oakley Meta Vanguard)) but still there is no Garmin menu on App Connection