Forum Discussion

Ellraz's avatar
Ellraz
Honored Guest
2 months ago
Solved

Unable to connect Meta AI app to Garmin

As other have reported there is an issue getting the Meta AI app to connect to Garmin. Got excactly the same issue as reported here: Oakley Meta Vanguard can't connect to Garmin from Meta AI | M...
connect
Garmin
Isssue
Meta AI
oakley
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 months ago

    Hello Ellraz,

     

    We understand that you’re having trouble connecting the Meta AI app with your Garmin device, that can definitely be frustrating, especially after trying a full reinstall of the application without success.

     

    To help you move forward, we’ve put together a helpful link with additional information and troubleshooting steps. It walks through a few things you can try that might resolve the issue and get everything working smoothly again.

     

    If you’ve already tried these steps or if the issue continues, please don’t hesitate to reach out. We’re here to support you and will do our best to find another solution together.

widi__atmoko's avatar
widi__atmoko
Honored Guest
2 months ago

Dear Meta Team.

 

I also have problem with the connection from Garmin to Oakley Meta Vanguard. After I paired my Vanguard, I couldn’t see any Garmin menu in App Connection. I already update all of the apps (Garmin Connect, Garmin Connect IQ Store, and Meta AI) and also the Vanguard and my Garmin watch (Fenix 8 51mm Amoled)

 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hi there widi__atmoko, we came across your post and wanted to offer some assistance. 

     

    We want all of our users to have the best experience possible, therefore, we want to help get this resolved for you as soon as possible. 

     

    The following link explains how to set up the Garmin app with your AI glasses and also provides some troubleshooting steps which you may find beneficial. 

     

    If, after this, you are still experiencing issues, please don't hesitate to reach out to our wonderful Customer Support team who would be more than happy to investigate this further. 

    • widi__atmoko's avatar
      widi__atmoko
      Honored Guest
      2 months ago

      I already did the requirements (installed and updated the apps (Meta AI, Garmin Connect, Garmin Connect IQ store) and devices (Garmin Fenix 8 and Oakley Meta Vanguard)) but still there is no Garmin menu on App Connection

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 months ago

        Hi widi__atmoko, thank you for confirming this. 

         

        We'd love to take a further look into this for you. Would you mind sending us a private message so we can gather some more information? To do so, please go to the profile page or click here.

         

        Let's get this sorted for you as soon as possible!