Forum Discussion

Tyler1337's avatar
Tyler1337
Honored Guest
16 days ago

Unable to connect Oakley vanguard to strava/garmin

I’ve read through us the other issues, but I can’t find a fix to mine. I have deleted everything and re-downloaded it, made sure all my emails were the same and did everything in the USA. Apple health, Strava, Garmin all do not show up in my app connections after clicking the gear on my glasses. I have wiped everything and I reached out to meta email support and they said it was an issue with Strava AND Garmin, but I’ve reached out to both of them and they claim it is a Meta glasses issue. Nothing shows in app connections except music apps.

3 Replies

  • SnoopyDoggy69's avatar
    SnoopyDoggy69
    Heroic Explorer
    15 days ago

    Go to your phone app settings and check permissions. 

    Meta needs permission for "nearby devices" and "read an write health data" and also the health Connect link. 

    You have to give that permissions in order that everything works properly. 

    Check for Bluetooth updates also and restart your phone and the glasses. 

    Submit the issue by shaking your phone in the Meta AI-App.

    Hopefully that will help you to solve this issue. 

    • Tyler1337's avatar
      Tyler1337
      Honored Guest
      14 days ago

      Thank you for this info. While opening up the Meta app settings I don’t have any of these options even available. I have created a ticket in the Meta app and they just sent me through the reset procedures which I did and then told me it was an issue with Strava and Garmin. 

      • SnoopyDoggy69's avatar
        SnoopyDoggy69
        Heroic Explorer
        14 days ago

        Not in the Meta AI-App settings but the general App permissions on your phone.

         

        Physical activity 

        Nearby devices 

        Health fitness and wellness 

         

        These are the permissions you want to activate.