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Gravity.7575's avatar
Gravity.7575
Honored Guest
5 days ago

URGENT Meta Account disabled due to linked Instagram ban - Lost access to all purchased games

Hello everyone,

I am writing this from a temporary account I just created specifically to ask for help, as my main Meta account is currently disabled and I cannot log in to post here.

My main Meta account was deactivated because it was linked to an Instagram account that was suspended for not following community rules. While I understand the decision regarding Instagram, my Meta Quest account has absolutely nothing to do with it.

I recently bought a Quest 3S and I have invested a significant amount of money in a large library of games. Currently, my headset is basically a brick because I can no longer access the content I legally purchased.

To be honest, I do not care about the Instagram account anymore. Meta can keep it disabled. However, I desperately need to recover my Meta or Oculus account and my game library. It feels very unfair to lose hundreds of euros worth of digital content because of a linked social media profile issue.

Has anyone dealt with this before? Is there a way to decouple my banned Instagram from my Meta account so I can use my Quest 3S again?

I really need help from a moderator or anyone who knows the right path to take. I have all my purchase receipts ready to prove ownership.

 

Thank you so much for your time and help.

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