VOICE DROPS OUT WHEN USING HANDS FREE

I got my Gen 1 glasses a few weeks ago. For context, I am a  rural physician and originally bought them so that I could visually communicate with specialists during an emergency (and still provide hands on care). Unfortunately, when I use the glasses for hands free talking, it keeps dropping my voice. I was doing a dictation at work and when I listened back to it, the voice drop out was significant. At first I thought it might relate to a setting that automatically adjusts for background noise. So I repeated part of the dictation with my colleagues remaining silent. Still dropped out. It happened again when I called into my ER. This is a significant flaw, especially when “hands free” is a key selling point. It’s frustrating enough that these glasses don’t communicate properly with iPhones, especially in my line of work. But to not be able to communicate effectively, is making me advise others against purchasing a pair.