Purchase through

Dear all.

I purchased my headset through Amazon on 01/09/2021 and for the last 4 months have tried to get it to work and tried to contact Amazon but I have had no luck as they no longer sell it. When testing it, after it not being used for a while, i cannot get the video to turn on. If its not used its been in the box. Ive tried the troubleshooting settings so many times, but it will not work. I dont know what to do! Ive tried for so long to have it replaced and its $1300 AUD now and I cannot afford a new one. Im a single parent, barely getting by.

Can you please help me?