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Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Can't Add Members to my Org

For whatever reason, I can no longer add members to my Organization.  When I attempt to do so, the 'Add' button is always greyed out but pressing enter allows the button to at least look like it's at...
  • Anonymous's avatar
    Anonymous
    4 years ago

    Update:  It looks like the problem has been resolved on Oculus' end.  Not sure what was ended up being done, but might be related to the verified devs not being able to access developer mode as well.  Either way, it's working now!  I can add members successfully with successful queries.


    UPDATE 2 (Oct 29th):  Looks like the problem is persisting again, it was working for a bit and we were able to add Org members, but no longer can.  Issue is not solved.  Don't know how to unmark it as such

     

    Update 3 (Nov 4th):  People are still having issues, problem seems inconsistent.  It is currently working for me today.  Oculus has not further updated my ticket or closed it.  I have no more information at present, sorry guys.

     

    Update 4 (Nov 14th):  Everything is working as intended again, this seems to be true for others as well.  Oculus Support has closed the ticket with me.

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Update: Problem persists, but Oculus Dev Support responded to my ticket last night and said they were looking into it.  I have also discovered that the first attempt after a while will allow me to enter in a Username and provide the 'Add' button to not be greyed out, but only if I spell the name correctly (if I mispell it will say User not found and get stuck there).  If I press 'Add' I get the following error:

Any attempts after that will go back to the preceding problem of a perpetual spinning grey circle, assumably until it gets reset after some long time out period.