Forum Discussion
Customers cannot "GET" our app (App Lab)
From what I can understand, a Quest App is available by the app id link before being reviewed. This allows users to install the app from a direct URL rather than the AppStore. Our app is viewable on ...
Does anyone from Meta check these posts? I've uploaded my app three different times, and while the app id page is visible on PC, it gives Whoops 404 error on the quest - There is no GET button for the App even though the popup says it is an App Lab app.
It seems my App Lab app is stuck in limbo. Please help.
Is anyone available to assist? Our app is only viewable in the app lab by us. No one else can view the link other than our account. We cannot edit or perform changes to the app because it is "submitted" and "pending review." All articles state that we should be able to send people the App Lab link from our website so they can use it.
As the school year approaches the end, we're trying to get this out so students can use it with their robots. There must be some way to contact Facebook/meta/oculus about this? Our app is in limbo, and we've tried deleting and adding it three times with the same result.
Is there a different way to have the app appear on App Lab that I don't know about? I've searched the documentation, and all paths say we're submitting correctly. We get this message when viewing the URL with app id - so Meta/Facebook/Oculus is telling us that our app is in the app lab, but we can't figure out how to share it with customers.
Is there a method of contacting Oculus/Facebook/Meta reviewers to see why our app says it is in App Lab but isn't accessible? We have desperate customers sideloading with the developer hub software at the moment. Our app says it is available via App Lab, but no one can view the link.
We have been researching and reading every published document because we're unable to get a response from Oculus/Meta/Facebook about the applab status. Our app shows an AppLab popup, but there is no GET button. According to all documentation, we can find, the app should be downloadable by a link before being reviewed.
The popup says it's available on App Lab, but there's no GET button. How can we give this app to our customers before the school year is over?