Forum Discussion
Customers cannot "GET" our app (App Lab)
From what I can understand, a Quest App is available by the app id link before being reviewed. This allows users to install the app from a direct URL rather than the AppStore. Our app is viewable on ...
Is anyone available to assist? Our app is only viewable in the app lab by us. No one else can view the link other than our account. We cannot edit or perform changes to the app because it is "submitted" and "pending review." All articles state that we should be able to send people the App Lab link from our website so they can use it.
As the school year approaches the end, we're trying to get this out so students can use it with their robots. There must be some way to contact Facebook/meta/oculus about this? Our app is in limbo, and we've tried deleting and adding it three times with the same result.
Is there a different way to have the app appear on App Lab that I don't know about? I've searched the documentation, and all paths say we're submitting correctly. We get this message when viewing the URL with app id - so Meta/Facebook/Oculus is telling us that our app is in the app lab, but we can't figure out how to share it with customers.
Is there a method of contacting Oculus/Facebook/Meta reviewers to see why our app says it is in App Lab but isn't accessible? We have desperate customers sideloading with the developer hub software at the moment. Our app says it is available via App Lab, but no one can view the link.
We have been researching and reading every published document because we're unable to get a response from Oculus/Meta/Facebook about the applab status. Our app shows an AppLab popup, but there is no GET button. According to all documentation, we can find, the app should be downloadable by a link before being reviewed.
The popup says it's available on App Lab, but there's no GET button. How can we give this app to our customers before the school year is over?
We noticed a View PDP button on the App Product Detail Page in the Overview of the Oculus Developer Dashboard. Pressing that button does let us view our app page if we are logged in, but still no GET button.
When we send the View PDP link to customers, they receive this...
We even tried submitting the App ID to different suggested websites for sharing App Lab apps, but they all say our App ID is invalid.
Will someone from Oculus/Facebook/Meta please help? We need to have our app used by students before the school year is complete. You are robbing children of an educational experience that could shape their future with a career in technology.