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Nedak77's avatar
Nedak77
Honored Guest
5 years ago

Does my warranty cover this?

So, I bought my Rift S last year, and recently the left thumbstick has been going backward for no reason, I have tried looking online for help but I couldn't find anything. Does my warranty cover this? Even if I don't do anything for a second, it will go backward, and no recently, my Left touch controller has been 6-10 feet underground, even though it is in my hand(This may be temporary, but I wanted to include it just in case it matters). It sucks that if I am player RecRoom or VRchat I will unexpectedly move backward. If you can, help me understand what to do to fix it, or tell me if my warranty covers this. Additional info: I look at my controller and it doesn't do it physically, I am positive that it is either the software in the Left Controller, or it is the headset receiving information wrong. 

1 Reply

  • this is the developer section. this is for game developers. you might want to set your
    forum setting to community like in my screen shot and ask there, however i think you should use this link
    to get help with your oculus hardware etc.
    please allow 3 to 5 days for a reply.

    https://support.oculus.com/