Have not received Meta Payout ... .EVER

hello, I have been receiving the payout remittance reports from Meta, but have not been able to receive payout from them ever!
we are based abroad, which may be adding to the issue, but nonetheless.

we have been above the payout threshold, and tried reaching out via the facebook payment support desk. 
I received some boilerplate messages and links, finally got a human to reply to me, asking me for documentation, but unable to receive any communication after sending the requested documents in. 

Anybody experiencing the same issue? 
What would be the best way to get in touch with a human being to get this resolved??

Appreciate your help!!

james