Organization's admin verification using passport problem

I initially had a problem with my driver's license. I'm used to having to show front and back so I took photos of each and stitched them together. It was rejected. I did just the front, as flat as can be and made sure none of the writing was blurry, and it was accepted very quickly. I would maybe try folding over the 2nd page and don't have anything else in the background or the photo. A flat dark colored surface with high detail and no blur. If you still have issues, I believe there is a link in the rejection email to contact them. You can dm me here if you still have issues and I can try to help.