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Tina8658's avatar
Tina8658
Honored Guest
9 months ago

Advertising account restriction

I have been asked to verify the account but it is not possible as the button „REVIEW ACCOUNT“ is not active. I am not aware of any violation of the rules. I would like to ask you for help. Thank you.

 

2 Replies

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there,

     

    We appreciate you taking the time to share your recent experience with reviewing your Facebook account as it has been flagged as disabled. Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our accounts seamlessly so we would love to help getting this issue resolved for you.

     

    At Meta Store Support we provide support for Meta Quest products and services only; so we are not able to assist you directly with your disabled Facebook Account. What we would like to do though, is point you towards the form that you can use to request a review of your account.

     

    Our team at Facebook would love to look into this closely and get this sorted for you. Please check the below pages for Facebook Support on your specific issue:

    Your satisfaction is our priority, and we are committed to getting this right for you. If you need any help with your Meta Accounts/devices please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue. 

     

    Have an awesome day!

     

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there,

     

    We're just reaching out to see if you still need support as we haven't heard back from you yet.

     

    If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

     

    Speak soon!