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dungbuddy's avatar
dungbuddy
Honored Guest
12 months ago

cannot connect headset

hi all, using Win 11 PC with VR Quest 3S. I downloaded Meta Quest Dev Hub on the PC and installed it fine. I verified my account. I toggled on developer mode in the head set. I plugged the USB into the PC and the headset prompted me to accept the connection/terms. I did so, then I could see that the headset was indeed connected within the hub. Great! However I come back one day later and now I cannot connect the headset anymore. I go through the same steps: I tried removing the headset from "devices" in the hub, then adding it fresh. It finds the 3S, connects successfully, then when I plug the cable into the headset I hear the bell sound in the headset but there is no prompt for accepting the connection/terms. The headset does not appear in the devices section of the hub. I have tried reinstalling the hub, toggling on/off dev mode in the headset, etc. any help is appreciated

Hardware

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    11 months ago

    Hi there,

    We would love to lend a hand, and see if we can help you regain your PC connection again.

    It sounds like you have already tried a few of these general steps, but we will post up a few suggestions in case one was possibly overlooked;

     

    • Connect the headset to the computer using a USB-C cable and put on the headset. Go to Settings > Advanced > Developer, and turn on Enable custom settings and MTP Notification.
    • MQDH uses ADB v1.0.41 and requires you to turn on the developer mode from the Meta Horizon mobile app. You mentioned enabling it via the headset, but it could be worth checking the app also.
    • Check to see if your USB power management is allowing Windows to sleep your ports and turn it off (Unlikely but worth double-checking).
    • Also check that notification, and do not disturb settings in both the app and the headset haven't been accidentally triggered
    • Lastly, check that there isn't any interference from either any VPN or antivirus software

    If you are still running into a brick wall after checking the above settings then please let us know, and we can see if we can help you further.

    Thanks.