cannot connect headset

Hi there,

We would love to lend a hand, and see if we can help you regain your PC connection again.

It sounds like you have already tried a few of these general steps, but we will post up a few suggestions in case one was possibly overlooked;

• Connect the headset to the computer using a USB-C cable and put on the headset. Go to Settings > Advanced > Developer, and turn on Enable custom settings and MTP Notification.
• MQDH uses ADB v1.0.41 and requires you to turn on the developer mode from the Meta Horizon mobile app. You mentioned enabling it via the headset, but it could be worth checking the app also.
• Check to see if your USB power management is allowing Windows to sleep your ports and turn it off (Unlikely but worth double-checking).
• Also check that notification, and do not disturb settings in both the app and the headset haven't been accidentally triggered
• Lastly, check that there isn't any interference from either any VPN or antivirus software

If you are still running into a brick wall after checking the above settings then please let us know, and we can see if we can help you further.

Thanks.