Customer Cant Complete Purchase

Hello,

We received an email from our user regarding an issue they experienced with in-app purchases. What suggestions can we offer to help resolve this issue?

"I have installed the mindway app on my quest 3 and tried to sign up to a membership plan using the headset. However after selecting payment method I get a message to continue in the mobile app because my bank requires some extra verification. It says to check the notifications in the quest mobile app and follow the instructions. However when I check the quest app on my phone there are no notifications,  so I don't know how to complete the purchase. Any help with this would be appreciated"