Forum Discussion
Developer mode not functioning on iPhone MetaQuest app or MQDH on Mac or PC
Hello! I have now contacted 3 different chats/emails at Meta who have redirected me/haven't been able to help. I am in the last few months of my masters program and have to get an APK from Unity onto my headset ASAP for my thesis!
I have a Quest 2 Headset that is updated with the most recent software (just updated it again today– Feb 7th– #49.0.0.186…). I cannot turn developer mode on via my phone app and I cannot connect my Quest 2 to my mac or my PC to the MQDH desktop app (it won't recognize it...and it won't get recognized on SideQuest either). My Quest 2 won't show up as a device on any of these methods, and therefore I can't offload my Unity APKs. I see in forums that this was a major issue starting in December, but that there was a "solution" that was a software update for the Quest 2...wondering if there's a different solution or the issue still isn't fixed or how to go about this?
This was the forum I already read and it didn't really answer what was going on and how to solve the problem – https://communityforums.atmeta.com/t5/Get-Help/Resolved-Error-saying-quot-We-re-having-problems-loading-this/m-p/974203
This was the forum I already read and it didn't really answer what was going on and how to solve the problem – https://communityforums.atmeta.com/t5/Get-Help/Resolved-Error-saying-quot-We-re-having-problems-loading-this/m-p/974203
Thank you for your help!
1 Reply
Sara
I see you have no replies. Did you every get your problem fixed.
I keep getting the run around. I have tried everything possible to get this working. the strange thing is that everything else work. I just can't enable this. They keep sending me the same links over, over and over again. My developer account has been updated and verified with payment information for over a year.
1. Every time I open a call with the Developer Support . They close my ticket and indicate. You need to contact Consumer Support.
2. Every time I open a call with the Consumer Support . They close my ticket, and indicate. You need to contact Developer Support.
Which is it?
I've already contacted the developer group on three occasions.So, Which group that is responsible for this ticket .Why am I being pushed around from one group to the other?The developers keep telling me to verify my account. Which the account is verified and has payment information updated for almost over a year. All the requirements have been met. But I still cannot enable this feature.I have sent all the diagnostic logs and information. They keep asking me for the same thing over and over again.I keep telling them!! Please do not send me another link. Telling me to verify my developer account. Which I've done and has been done many time and over a year. I even removed and added payment information. like I have see on the other forms. also, enabled 2-setp authentication .
They also keep sending me link on "how to enable developer mode" which I have performed the steps over 15 to 20 times.
I have also sent all the diagnostic logs. My system and headset in all its software are completely up to date. All of the required elements have been performed. But I still cannot enable this feature.So which group is handling this call.? Why did the developers group closed my other call?software versionsHeadset Version - 49882890192000150Android App version - 201.0.0.6.69Meta Quest build 49.0Quest AppsQuest Browser - indicates up to dateQuest Move - indicates up to dateQuest Voice commands - indicates up to dateWindows 11 and it is fully updated as of 2/14 - no pending updatesAMD drivers are up to date. as of 2/13/23Doe anyone have any idea what is going on? I wish there was some way I can get my money back!!! I have had no issue on the HP reverb. We have had development issues with it.I can't even start on this thing.
