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ChristoffCrew's avatar
ChristoffCrew
Honored Guest
3 years ago

Fully connected to internet but can’t access games or accounts

I have connected to the internet. I can see recent news articles on the browser so I know it’s not a cached version. However I can’t access my games. I click on them, it tries to load then tells me it can’t connect. I try to update the account and it can’t find the accounts. Also can’t connect to the Store.  How do I fix this? I’m about ready to firm reboot 

Connection issues

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hey ChristoffCrew! We know accessing your content should be the easiest aspect of your device so we'd love to lend a hand. 

     

    To gain a bit more insight, could you please answer the following:

    1. Have you made sure to check if your headset and mobile app are paired?
    2. Have you recently changed your account password? 
    3. What all have you tried already? (Just to not have you repeat any steps)

    Along with this. If there are any error messages, could you provide a screenshot by chance?

     

    We'll be looking forward to your update! 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hello? Just checking in to see if you still in need of our assistance? We want to make sure we can get you back on track!

  • michael.justinger.7's avatar
    michael.justinger.7
    Honored Guest
    7 months ago

    I'm having the same issues. Haven't used the VR in a week. My WiFi connection has excellent signal strength, yet I can't update or load any apps. I get an error that states I don't have internet connection. frustrating.

    • I rebooted my router.
    • I rebooted my Oculus2
    • firmware is up to date

    Ugh!

    Mike

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      7 months ago

      Hi @michael.justinger.7. We understand you are having a problem with loading games on your Quest 2. 

       

      We would like to invite you to our Private DM to look into this further!

       

      Please select our name to get to our profile page, or alternatively you can click on the link here: https://metaque.st/CommunitySupport. 

       

      Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We look forward to your reply!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      7 months ago

      Hi there,
       

      We're just reaching out to see if you still need support as we haven't heard back from you yet.
      If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

       

      Thanks!