Hello! I'm Meta's new Developer Community Manager.
Hello everyone! My name is Casey, and I've just come on board as the community manager for Meta's Developer forums.
I've been working with online communities now for nearly twenty years across a lot of different fields including both tech and videogames, and I'm excited to be here as part of a larger effort on the Meta side to develop the relationships that we have with the people that are building on our platform. We know that we can improve the level of Meta presence here on the Developer Forums, and addressing that is my first priority! We’re still in the process of building our support plans and processes, but are tackling these top 2 priorities right now:
- Content clean-up: There are posts that have gone unanswered, ended up in the wrong place, or are irrelevant to the developer community. We're going to clear this stuff out first, and we'll have this place tidied up in no time. Your assistance is welcome here! As a general rule we're going to be cleaning up "bumps" and reposts, but as we get things sorted and settled please feel free to bump issues that haven't been resolved yet so we know which ones keep coming up.
- Better and more timely answers to questions: I'm working closely with members of our teams to make sure that questions get answers in a timely fashion. We already have a lot of Meta subject matter experts that read and respond to questions here, but we want to build on that by improving our tracking and response process. We'll share more about what you can expect going forward as we finalize our plans.
After we’ve locked those down, we’ll dig in more to improve how we can better share information that you need (e.g., release notes), engage live about topics that matter to you (e.g., live product Q&As), and learn more from our team and experts at the company (e.g., live education sessions). If you have ideas or suggestions, we encourage you to share them with us in the replies here!
I'm excited to work with you all to build this community—the support, enthusiasm and friendliness here is infectious.
Please post any questions or comments in the replies, and I'll respond to them as we go!
P.S.: A few handy links:
- Meta Quest Developer Hub
- Support Portal: For issues regarding platform operations, policy guidance, regulatory requirements, etc.
- Contact form for payout-related questions
- Consumer Support for device or account issues
- Instructions for submitting feedback using the built-in feedback tool
One thing to note: If you need help from a support agent to directly solve your issue, the forums are not the right place for it! Please use the resources linked above and we'll make sure you get connected with the right people.
