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jaxx80's avatar
jaxx80
Honored Guest
3 years ago

I cannot connect Quest 2 to Meta developer Hub app

Hello

I cannot connect Quest 2 to Meta developer Hub app 3.1.1 (Windows).

I have installed the oculus-adb-driver-2.0 from the Oculus site

I enabled Developer mode

I am trying different USB ports and cables but it does not work. The headset appears briefly (for around 2 seconds) in Device manager in MDH, but then a red message is shown - "Failed to refresh users on device [my device id]" and it disappears again.

 

  • What troubleshooting step have you attempted?

I reinstalled MDH app on my Windows 10

I did factory reset of the headset

  • What USB cables have you attempted to use?

I tried using the usb-A to usb-c cable which I use for Oculus link (Oculus link is working ok) and various other usb-A to usb-C cables, which I have at home

 

Any suggestions?

PCVR

8 Replies

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there superchimpisknight,

       

      We could try to help you with this - could you please send us a private message to discuss?

       

      Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.

      • TimLM's avatar
        TimLM
        Protege
        1 year ago

        If you resolved the problem, can you kindly post the solution here for other users with the same issue?

  • TimLM's avatar
    TimLM
    Protege
    1 year ago

    Thank you!

    How do I find the 4-digit tcpip number? And the connect IP number?

    I have had two different lengthy, live chats with Meta agents, and so far I do not have a solution.

    (By the way, my organization has 4 Quest 3 headsets, and three of them connect just fine to MQDH.)

    • superchimpisknight's avatar
      superchimpisknight
      Protege
      1 year ago

      Hi..!

      You define by yourself the tcpip port number... i use 7775, but you can use any other, in general above 5000 is fine, lower number are almost used by system.

       

      The IP Address needs to be the same you have in your Meta device, Go to Configuration, connect to a Wifi network, open it, scroll down untill says "Ip Address" and that ip must be input in the adb command..

      • TimLM's avatar
        TimLM
        Protege
        1 year ago

        Thank you! Much appreciated!