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Anonymous's avatar
Anonymous
5 years ago

Not receiving remittance payments anymore

Hi, I'm a long time developer for the Gear VR and Oculus GO. I have a paid game on the Oculus Store which I released in 2017. I used to receive my payments once they passed the $100 threshold. How...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
5 years ago

Hi Anonymous, please fill out the forum here. Thanks!

  • Anonymous's avatar
    Anonymous
    5 years ago

    Thank you for your quick reply and sorry for the delay. I followed your advice and filled up the form you sent. I'll let you know when I receive an answer. Thanks again for your help 🙂

  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi,

     

    I filled the form as you advised but I received the following message from Facebook:


    "Due to limited support resources, this case will now be closed automatically. If you need further assistance after visiting our Help Center, please respond by clicking 'Re-Open Case' below."


    I tried to follow the Oculus link they sent me to open a ticket (https://support.oculus.com/885981024820727), but all the options there seem to be related to user issues, not developer issues.


    So I reopened the case explaining that I was an Oculus developer in need of assistance.

    This is the problem I have been encountering - I've been going in circles with this issue and unable to talk to someone at Oculus to discuss/solve the problem 😞


    Could someone from the Oculus support department please help me to resolve this issue?


    Thanks for your help,