Forum Discussion
ovr-platform-util reporting "A network error occurred. The request will be retried."
Heya,
My teammates and I have been encountering an error when uploading our builds. The utility keeps spamming that:
"A network error occurred. The request will be retried."
It seems to be working in spite of these messages, albeit quite slowly.
I see there are older posts with similar issue, but were seemingly resolved. Is anyone else having this problem?
Thanks!
11 Replies
Hi joelfaubert! That is not what we like to hear! If you would like to submit a support ticket with full details of your issue, our team would be happy to look into this with you. We look forward to hearing from you.
I have the same issue but cannot see how to write a support ticket. That link goes to a maze of questions that seem end user targeted and nothing i click gets me to the point i can actually write my issue down. Can i have a direct link to a support ticket or can you tell use the solution to this issue as it seems to be a common problem.
Thanks
Howdy, Sophiesgames! We heard that you ran into that pesky network error message and have encountered some confusion while trying to create a ticket. We'd love to help by shining some light onto your inquires you have.
Can you explain in more detail the issues you're experiencing and we'd be happy to look into it. Also, can you provide a screenshot of the error message? We look forward to hearing from you soon!
Screenshot below. Cmd line says:
"Validating build...
A server error occurred. The request will be retried.
A network error occurred. The request will be retried."If left alone, it retries many times, repeating the last line.
The command i give is: ovr-platform-util upload-quest-build --app-id *** --app_secret *** --apk ***\test.apk --channel alpha
Note, i have another project that works fine.
I'm getting this same error. Any fix for this?
We are having the same problem, while uploading an app by using both the Oculus Developer Hub and the Oculus Platform Utility even after updating the utility. It worked once, though, with a previous compilation, so we don't know what to do. Please, help!
Same for me.
Same issue here, did someone figure out a solution? Tried to update the hub, and utility tool but still nothing
In our case, the client that setup the app had not chosen Oculus as the app type. Stupid mistake, horrible error message.
Yes had this issue as well, managed to upload however by running a different version of the ovr-platform-util.exe located in Assets > Oculus > VR > Editor > tools.
Running this executable via the command line still produces the "A network error occurred. The request will be retried." messages but the retry attempts completed the upload.
(Note: If using the ovr-platform-util.exe via the command line the uploaded filename specified in the --APK parameter is case sensitive)
