Forum Discussion
Payment issues
Is anyone else having issues trying to buy games I keep getting the cannot complete purchase message.
3 Replies
Hey thanks for reaching out. We'd love to help you with this purchase issue.
If you're having trouble placing an order on meta.com there may be an issue with the payment method or billing details you entered.
Try the steps below to complete your purchase.
- Confirm that all of your information is correct during checkout.
- Try using a different browser.
- Use a different accepted payment method.
- Double check and ensure you are using an accepted payment method.
You can find more on accepted payment methods and card issues here.
If these steps do not resolve your issue please reach out to us via PM and we'll be able to assist you further.
To send us a private message, please select our name to get to our profile page, Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
I’m still on the same sinking ship and giving up hope, it’s been a month
