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Purchase Failed - This item isn't set for purchases yet.
Hi,
We recently released our "SetVr Xl-Unleashed" application in the Meta App lab.
We are selling this application at 19.99$.
When our users from the US region tried to purchase this application, their Purchase failed. They tried 3-4 times but every time, the same result. Please see the attached images for reference.
App link -https://www.meta.com/experiences/7497491080333401/?require_login=true&utm_source=developer.oculus.com&utm_medium=oculusredirect
Hey SuffescomOcuLus! Just took a look at the app trailer, it looks like a lot of fun! I tried having a look through the developer docs to see if something might be able to point you in the right direction, but I couldn't find much for this one specifically.
I recommend reaching out to our developer support team to see if they're able to help out:
- Go to the Developer Support Center and click on the "Sign In" link in the upper right corner.
- Sign into your Developer Account.
- Then use the Contact Us form to create a Support request.
Make sure you have a verified developer account, otherwise you may be redirected to the "Not Registered" page.
Hope this helps!
3 Replies
Hey SuffescomOcuLus! Just took a look at the app trailer, it looks like a lot of fun! I tried having a look through the developer docs to see if something might be able to point you in the right direction, but I couldn't find much for this one specifically.
I recommend reaching out to our developer support team to see if they're able to help out:
- Go to the Developer Support Center and click on the "Sign In" link in the upper right corner.
- Sign into your Developer Account.
- Then use the Contact Us form to create a Support request.
Make sure you have a verified developer account, otherwise you may be redirected to the "Not Registered" page.
Hope this helps!
I already posted the same issue over there(link -https://oculusdevelopers.zendesk.com/hc/en-us/requests/55088 ), but their support team couldn't find any problem. According to them, users should able to purchase without any problem. That's why I posted here after that, hoping to get some solution.
ISSUE RESOLVED- App is now available for purchase and working perfectly
