Forum Discussion
AlienCurv
3 years agoProtege
Quest 2 Power-on requires off/on every time
After the 39 update, when my Quest 2 is powered on, it shows three dots on the screen. Those three dots start to fade and are only slightly visible. Then, you can hear the sound of the home environment, and I can use the controllers to make the blip teleport noises. However, there is nothing on the screen except for three faded loading dots.
I then press the power button to put the device in sleep mode. Press the button again to wake from sleep, and everything is fine.
This started happening after the 39 update.
Hey there! We're sorry to hear about this experience you're having after the update 😕. We know how annoying this must be having to put your headset to sleep after turning it on just for it to work properly.
In order for the right team to get their eyes on this issue, we encourage you to send in a bug report. Sometimes things like this don't appear during software update testing, so we appreciate your feedback. 😊👍
1 Reply
- MetaStoreHelpCommunity Manager
Hey there! We're sorry to hear about this experience you're having after the update 😕. We know how annoying this must be having to put your headset to sleep after turning it on just for it to work properly.
In order for the right team to get their eyes on this issue, we encourage you to send in a bug report. Sometimes things like this don't appear during software update testing, so we appreciate your feedback. 😊👍
Quick Links
- Horizon Developer Support
- Quest User Forums
- Troubleshooting Forum for problems with a game or app
- Quest Support for problems with your device
Other Meta Support
Related Content
- 3 years ago
- 2 months ago
- 3 months ago