What do you want us to do?
I'm writing this as a developer that talked to your representatives at GDC this year in San Fransisco. As a developer that currently has a game on your store.
Why did we not show up under new releases? It's been a week and no one can search for us using the search terms we provided or the categories we entered. Other games last week and this week were posted but we can't be found unless someone types in our name specifically. We virtually don't exist on the store.
We geared months of development work towards releasing on the quest store after talking to reps at GDC where we were told we would get some time in the new releases section, that people would be able to find our game. We have an open ticket where we just keep getting the same response. The internal team has it.
Nothing helpful, nothing for us to do to help fix a problem if there is one, to tell us if there is something we missed or to actually fix the issue. Our posts here are ignored.
If there is something we need to fix, tell us and we'll fix it. But we passed all the checks, we did everything you asked us to do. All we get is, "it has been escalated". Our entire roll out has been destroyed. We have streamers playing the game then getting asked where we are because they can't find us on the store.
Please feel free to ignore this, like you ignored everything else.
