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4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hello there, AHMAD_107! We hate to hear that you are having trouble launching your PC VR. We know how having to deal with this can keep you from having an enjoyable VR experience, and we're happy to look into this with you!

     

    • Have you checked to make sure that you are logged into the app on your computer when you are trying to make the connection?
    • Are you using Air Link to connect your headset to your PC or a link cable?
    • Could you please provide a picture of your computer screen when you are trying to pair your headset with your computer?
    • Have you tried to restart your PC?

     

    Please provide as much information as you can about what you are experiencing. Once we have more information, we will be able to better assist you!

    • AHMAD_107's avatar
      AHMAD_107
      Explorer
      3 years ago

      Yes I'm with the oculus app on . Even I reinstalar  the app. And the same **bleep** 

      I uninstall all usb and install  another time 

      I rest the oculus quest 2 and the same **bleep**. 

      Note I have oculus quest 2 new and the original  cable of quest . 

       

      Like from a month it happened  to me but I had to format the laptop and then it function . 

      Yesterday  the same thing happened.  I don't know why . Because I don't uninstalla any thing to it do that . 

      And I have a good laptop Msi pulse gl 76 1.5 TB  RTX3060  ram 16 gb 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 years ago

      Thank you for providing that information! We will need to look into this further through our support page. Once there, we will have more tools available to better assist you with this issue!

      You'll want to collect your PC logs to submit to our support team. You can do so by following the steps found here. 

      After collecting your logs, you'll follow these steps to contact our team:

       

      1. Click on the "Software or content" icon.
      2. Then click on "Other software or content issue."
      3. After that, you will be able to reach out to us via email, chat, WhatsApp, or a scheduled callback request. 

       

      We look forward to hearing from you!