Forum Discussion

bonzo2911's avatar
bonzo2911
Honored Guest
3 years ago
Solved

D-link

My vr air bridge wase kinda hard to connect each time but i use to find a way to get it but someday, it stop. I tried literally everything include uninstall Oculus desktop app, factory reset the head...
  • MetaQuestSupport's avatar
    MetaQuestSupport
    3 years ago

    Thanks for reaching back out with that update. We would need to take a look at your Logs to make sure nothing within the computer could be causing this. However we cannot look at your Logs from here, because we don't have the resources to do so. 

     

    When you collect your Logs please don't send them here. Instead please follow this workflow to create a ticket on our support website. 

     

    Meta Quest software or content > Other software or content issue 

     

    Once you do that you'll have the chance to speak to one of our wonderful colleagues through an email, a live chat, a chat via WhatsApp or a scheduled phone call. Whenever you can get connected with an agent, please be sure to let them know all of the troubleshooting steps you've tried so far. Then of course provide them with your Logs. 

     

    We are sure they will be able to look into this further and see what could be causing this. 

bonzo2911's avatar
bonzo2911
Honored Guest
3 years ago

Everithing is well over minimum requirement and all troubleshooting mentionned have been tryed, so wath's next... I tryed air link with a wifi 6 router and it work well...as i said, with D-link vr air bridge all quest and pc app shows connected and ready but the quest cant pair with the D-ling and only in the headset marked as unconnected...in pc app shows connected.

MetaQuestSupport's avatar
MetaQuestSupport
Community Manager
3 years ago

Thanks for reaching back out with that update. We would need to take a look at your Logs to make sure nothing within the computer could be causing this. However we cannot look at your Logs from here, because we don't have the resources to do so. 

 

When you collect your Logs please don't send them here. Instead please follow this workflow to create a ticket on our support website. 

 

Meta Quest software or content > Other software or content issue 

 

Once you do that you'll have the chance to speak to one of our wonderful colleagues through an email, a live chat, a chat via WhatsApp or a scheduled phone call. Whenever you can get connected with an agent, please be sure to let them know all of the troubleshooting steps you've tried so far. Then of course provide them with your Logs. 

 

We are sure they will be able to look into this further and see what could be causing this.