Forum Discussion
Chammpy
8 years agoExplorer
how long to hear back about hardware request!?
How long does it take to hear back about hardware requests? I submitted a hardware request for the Gear VR controller & Oculus about a week ago and never got an email confirmation of my submission or heard back yet.
11 Replies
- ChammpyExplorerOh ok, I just wanted to know. Since there no confirmation email, I didn't know if I file the hardware request correctly or not. I just been sitting here, checking my email everyday hoping to see a responds.
- nimSonyProtegeThanks for posting this question. I was going to do so myself since I only recently sent a Hardware Request and got no confirmation, I was worried I hadn't sent it off at all (in all honesty, I'm still worried I haven't sent it, there's no evidence anywhere on the Oculus Developer site or my profile that I sent it)
I'd actually just sent off a Contact Us message on the developer section and didn't receive a confirmation of that either so I came here. To the Oculus Team, thanks for being so active on these forums, I personally think a simple automated Email confirmation would really help in most of these cases. Thank You :D
Also, to the OP, as this post was made a couple weeks ago, did you receive anything regarding the Hardware Request yet?
Curious as, if you did, it would be the perfect indicator of how long I'm expecting to wait for any sort of review too? - ChammpyExplorerYea I haven't received any info about the form as of yet. I'm still crossing my fingers in hope that I would be getting an email back or the confirmation that it has been approve.
- nimSonyProtegeI'm honestly hoping you get a response really soon, since that would give me an indication for mine :D
EDIT: I received a reply from the Support Ticket and I'll quote it:
"I have checked our list of pending hardware requests and see that yours
is listed. We apologize for any confusion that the lack of a
notification may have created on your end."
It's nice to know that the support team can confirm my request so I'm happy about that.
I've been working without Hand Controllers for over 2 years now, what's a little bit more wait :D - nimSonyProtegeSorry for double post, I just thought you'd get a notification this way rather than editing my comment.
I got an email titled "Update: Oculus Hardware Request Approved"
It says hardware being processed and is expected to ship in 4-6 weeks.
I'm expecting that you already received this email Chammpy.
Just posting this so anyone enquiring around this time has an estimate of the approval time and shipping time.
Thanks Oculus Team! - CandymakersHonored GuestReceived today a confirmation email from oculus (ship in 4-6 weeks) - many thanks Oculus Team
I have just one question related to shipment process: will I receive an email with tracking details once shipped? - nimSonyProtegeTruth be told mine shipped out the SAME DAY that I got that email saying it'll be in 4-6 weeks.
I never got the tracking email until a week after it got delivered!
That's how quick it arrived, maybe I had the best possible experience? - CandymakersHonored Guestthanks can u be more specific about times and your region? we are from Italy
- nimSonyProtegeI'm from the UK.
You can see from these posts/comments the time frame up to the email,
After that email, I got another email the same day saying it would be sent out.
I received it about a week or 2 later, then I got the tracking information about a week or 2 after that! - GruguirMHCP Memberi filled an hardware request approximately a month ago. The lack of automatic confirmation email is problematic, i can't be sure that the form was sent. What is bothering me more : can i expect any answer - positive or not ? Because this will affect my strategic choices. As can live with a rejection and take appropriate measures, lack of communication is a real concern to me. @imperativity maybe you can clarify ?
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