Forum Discussion
antigravity
12 years agoExplorer
Is this a bad video panel?
Hey all, I just received a DK2, and the video output looks like this.. (attached file) oculus_panel.jpg I'm assuming it's a bad panel, has anyone found this effect to be the result of dri...
antigravity
12 years agoExplorer
"Chaoss" wrote:
That looks like either a bad driver board, a bad display or a bad/dry connection between the 2, then again it could be your GPU. Try using the DVI adapter that came with your Rift and see if that works.
Yeah.. I was thinking along those lines as well.
It's weird, the images above are actually with the DVI adapter.
Using straight HDMI I can't even get a signal to the device at all.
"Chaoss" wrote:
You will definately want to email Oculus Support about it, make SURE you put in the subject line of your email "Bad pixels and corruption on left hand side of Rift display regardless of settings".
Yup, I have a line out to Oculus Support..
"Chaoss" wrote:
Their support inbox will be heavily overloaded right now and probably for the next 2 - 3 weeks and if they think it's a software issue they may not prioritize it over the thousands of other emails where people haven't read/followed the instructions.
slow boat to china here i come..
"Chaoss" wrote:
Probably an obvious one but did you A: update your firmware, B: does the Oculus config utility work and detect the rift and firmware version and finally C: did the firmware update complete successfully?
It might be worth trying the firmware update again just in case and as above try a different output on your video card just to make sure it's not the port or your gpu, as a last resort while looking inside the Rift at the corrupted side what happens when you gently (but not to gently) tap the left side of your Rift? does the image change or the pattern glitch? If so this will be a loose connection and it will narrow down the issue.
I updated the firmware.. and I was able to run the desk demo with the video output to my regular monitor. Position tracking worked fine..
I also tapped the headset pretty firmly to see if it was a loose connection and wasn't able to see a flicker- that's what made me think it might be a driver issue.. and then I came here.
good ole troubleshooting wack-a-mole.
Quick Links
- Horizon Developer Support
- Quest User Forums
- Troubleshooting Forum for problems with a game or app
- Quest Support for problems with your device
Other Meta Support
Related Content
- 2 years ago