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tcla75's avatar
tcla75
Honored Guest
8 years ago
Solved

Oculus Hardware Request Approved, Got touch today but no headset.

So I applied for a headset and the touch through the hardware-request-form about a month ago. A couple of weeks ago I got an email saying my request had been approved and would ship in 2 to 3 weeks. I was delighted and couldn't wait to add Oculus support to my game. I had no way of tracking this but today out of the blue I got an Oculus package 1 of 1 delivered but it was the touch and no headset. I'm not sure what is happening now.

Will the headset be shipped at a later date? Will it be shipped at all? Have I only been approved for the touch and not the headset? (There was nothing in the email to suggest otherwise) Is there any way to check if I will get the headset at any future date?

I'm not sure if I'm getting worried unduly and the headset should follow on in a few days. Is there anyone else reading this that applied for both and only got the touch or got both but at different times. I'm really grateful to Oculus but because there was no order details so I can't check it up.
  • Hi,

    Hardware requests can be shipped out in different shipments as they may be shipping from different distribution centers.

    Can you private message me your Organization name and/or your full name so I see if I find out the status of your request.

4 Replies

  • juanoldinho's avatar
    juanoldinho
    Heroic Explorer
    Hi,

    Hardware requests can be shipped out in different shipments as they may be shipping from different distribution centers.

    Can you private message me your Organization name and/or your full name so I see if I find out the status of your request.
  • I'm in the same situation. I'll let you know if my headset arrives.
  • tcla75's avatar
    tcla75
    Honored Guest

    McLoud said:

    I'm in the same situation. I'll let you know if my headset arrives.


    Did you get your headset yet?