Forum Discussion

edwon's avatar
edwon
Protege
3 years ago

App Lab Alpha Release Channel - users not getting opt in email

I have added several users to the alpha release channel of my app, but no one is getting notifications in their emails and no one can see the app in their library.

 

The documentation on this is confusing, here it says they will get an email once I've added them (but they are not getting the email)
https://developer.oculus.com/resources/publish-release-channels-add-users/

 

here it says the app will show up in "my preview apps" but doesn't mention the notification email

https://developer.oculus.com/resources/publish-release-channels/

 

In addition I can't seem to change the app banner without doing a final submission, that's not helping anyone find it in their library either. How can I change the icon?

apps
developer
games and apps

3 Replies

  • edwon's avatar
    edwon
    Protege
    3 years ago

    So I finally got this resolved

    basically once you add someone to an alpha or beta channel, they will NOT get an email, and no opt-in or anything else is required, they just need to search for the app by name from the quest store, that's it, if you've entered their email/account name correctly, they should be able to search for it (and they must spell the app name exactly right)

  • DaH_Galaad's avatar
    DaH_Galaad
    Explorer
    2 years ago

    Looking through the store with the EXACT spelling of the App use to work but not anymore.. Anyone with a new solution ? Devs simply can't find the App on their headset anymore.  

  • sebrk's avatar
    sebrk
    Explorer
    2 years ago

    Same issue still. For some it works, for others not.