Forum Discussion
Apps not appearing when adding users to Release channels
I am adding my co workers to release channels such RC or Staging for some of the apps.
However, we are noticing some weird behaviors the past few months that didn't happens few months before (I can't remember when this issue began but it's been a while).
- When I add users to a release channel, they automatically become a subscribed user instead of pending user. They do no receive an email. They also do not see the app in their headset. Some of these users have accepted the apps in the past but we had to remove them at some point
- If I add users to both Staging and Production channels, they don't always see the highest version. E.g Staging is v1 and Production is V2. I add them to staging, they see V1 but when II add to Production, they do not see V2.
How we tried to resolve but apps still do not show, and still get added to subscribed user :
A) I checked all release channels and removed all their emails. Then readd their emails to one of the channels
B) I told them to use adb uninstall in case there are conflicting files
C) Told them to check unknown sources in case they have sideloaded this build before, but there were none
D) Factory reset (only 1 user tried this since factory reset is not fun)
This happens to some co-workers only
If you have any suggestions we can try that would be great. Thank you so much!
2 Replies
Having the same issue, can't properly test multiplayer app because of this . Bumping to find a fix too
Solution from this forum resolves issue number 1) https://communityforums.atmeta.com/t5/Get-Help/App-Lab-Alpha-Release-Channel-users-not-getting-opt-in-email/m-p/977672
