Forum Discussion
Oni2ed
3 years agoHonored Guest
Can't verify Oculus Developer Account
I wanted to Turn on developer mode for my account, but every time I try it will tell me to verify my account. I didn't have a payment method and Phone Number Verification wasn't working so I got the Authenticator App and connected it which did work. The only problem is when I go to create an organization, it still tells me to verify my account when I already have 2FA. I've reloaded and don't know what to do. Can anyone help me?
Howdy! We appreciate you letting us know the experience regarding your Developer account we know is taking time away from being able to get connected in the VR world. There is a spectacular community through our forums for our Developers! Please post here so they can provide the help and information you need and get you back on track. We will be waiting patiently for you in the world of VR.
We appreciate your understanding and being part of the fantastic VR community!
25 Replies
- Oni2edHonored Guest
please respond oculus
- MetaStoreHelpCommunity Manager
Howdy! We appreciate you letting us know the experience regarding your Developer account we know is taking time away from being able to get connected in the VR world. There is a spectacular community through our forums for our Developers! Please post here so they can provide the help and information you need and get you back on track. We will be waiting patiently for you in the world of VR.
We appreciate your understanding and being part of the fantastic VR community!
- K1ng_TheseusExplorer
**bleep** You. all you do is doge questions and literally help no one. kindly **bleep** off
- AvaritiaKovaHonored Guest
Did you ever find a fix?
- simulationinnovationHonored Guest
I'm having the exact same problem. Did you ever find a solution for this?
- AvaritiaKovaHonored Guest
I did! it never worked with a Authenticator app, but using my Mobile number did it in my case. I hope that it works for you too
- MetaStoreHelpCommunity Manager
Hiya there @simulationinnovation! We understand how troublesome verifying your Developer account can be. No worries, for better assistance, please visit our Developer Forums as we are limited on developer tools on this side of town. We hope this provides you the needed information required to resolve your issue.
- simulationinnovationHonored Guest
Thank you for the link to the Developer Forums, but it was from searching those forums that I found this thread. Is there another location where an answer can be found to the issue of being unable to add a phone number for verification? It appears this functionality on the website has been broken for some since at least November.
- sawierHonored Guest
Still doesnt work, added 2 factor authentication and it wont let me add org.
- MetaStoreHelpCommunity Manager
Hey there, sawier! We couldn't help but notice that you are experiencing some issues with adding an organization due to 2 Factor Authentication not working for you. We definitely understand how bothersome something like that can be and we'd love to get you pointed in the right direction in order to get this issue resolved as quickly as possible! We'd highly recommend reaching out to the Developer Support team by clicking here as we are limited on developer tools on this end. We hope this provides you with the necessary information required to resolve your issue!
- K1ng_TheseusExplorer
TO THIS DAY ITS STILL AN ISSUE. These guys dont give a **bleep**. they got their money and left
- ShrodoHonored Guest
I figured out why it wasn't working for me, if this helps anyone.
2FA only works to verify if you use the 'Text Message' and put in your phone number, not the Authenticator App option. I hate that they don't specify this anywhere, but there it is.- multivisionHonored Guest
Thx, I started to assume the same. But that functionality (using phone number) is down on the website. It just gives a generic message about a technical problem.
- FadedNinja9694Honored Guest
In having the exact same problem of verifying and having it work and then going back to org creating page and it needing me to verify
- IdeokenHonored Guest
Same issue, i am a game dev and i need to enable Dev mod, i already enable two factor auth, so it should work, but i cant.
- Rhystic1Honored Guest
Same problem. This is absolutely ridiculous.
Is anyone from Meta actually aware of this?
I already HAVE two-factor authentication, and yet it doesn't work. If I try to add the phone number as 2FA, as somebody suggested, I get the error message that you can see in the screenshot above. This is beyond frustrating and it's incredible that this has been going on for months.
- SiilverCatHonored Guest
Has anyone actually gotten this issue fixed? I'm going nuts trying different web browsers, trying to get it to actually accept my **bleep** number, or realize that the 2FA autenticator on my phone should be enough.
- AliceinVRworldRetired Support
Hey everyone! If you're having issues with developer account you need to get connected with developer support. You can also post in our Developer Forums. We also advise we're being friendly in our forums. I can assure you our team is working hard to get you back on track. However, you need to get connected with the correct tools.
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- Horizon Developer Support
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- Troubleshooting Forum for problems with a game or app
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