Forum Discussion
Faulty Meta Products leading to continuous woes
In less than a month I have been through 2 Meta quest headsets, yes 2! First was purchased on April 9, arrived April 10. May 3 the headset melted while plugged in using the charger provided in a goo...
I had a similar issue with the Pro - helped to reset the entire headset (didn't had any issues since then). Have a couple of them and by now I think almost all of them had issues with controller pairing - there was an update/remark a while ago. Maybe also worth to check if your headset is up to date/reset before you send it in.
Can't help you with the support issues but I agree, meta needs to step up their support game.