Meta Quest PRO will not pair, connect or anything after Factory reset

Hi Developer team

I am reaching out here in kind of a desperation!

At this point Meta has granted me a "Replacement" of the Meta Quest PRO, because in their opinion,  I have recieved a faulty headset. However; they will require a return procedure of 8 - 12 days, and that is totally unacceptable to me, as I am on a tight deadline, with a client that travels very far to see the result of my work on the headset.

SO ... in total desperation I would like to hear if someone has some advice to maaaaaybe make my headset work. If you have any thoughts on the matter, please let me know. I am desperat here.

Here is what is going on:
- I can not connect with either my controllers or my phone. 

Here is the settings, and what I have tried:
- The phone and the headset is on the same Wifi network. I tried several networks and routers.
- I have updated to the latest version of the app on the phone and the software on the headset.
- I have restarted the phone several times and the headset several times
- I updated the phones iOS to the latest version. (The phone is an iPhone 14 pro.) And the headset could not connect with the phone on the previous iOS version either.

- I have reset the headset to factory settings.
- When resetting to Factory settings, in the setup; it will not pair with either of the controllers. It will not connect to both of them in the setup for both.
It will not connect with either of them individually.

- Both the headset and the controllers are fully charged.
- The Controllers are not showing green even thought they are fully charged. They will blink between blue and red and the light that indicates power, on the headset is kind of purple

-  I have tried to connect via Bluetooth on the phone. The phone can not see the headset. Sometimes it sees it for a short while and then it jumps of. The "i"

- I have tried to connect via the app after resetting of Factory settings, with the "Pair your headset with Meta Quest app" and the 5 digits number. But I get a "Headset not found" after i put in the 5 digits, and have waited a long time searching for it.

So ... any suggestions, or do I just have to eat the 8 - 12 days return policy?
I have been in contact with Meta Quest support several times, begging and begging and begging for help and for them to do something to speed up the return process, since this is an extraordinary situation with a tight deadline and a client that will. be very unhappy if they travel from the other side of the world to have a cool VR experience and there is not headset to have the experience on.

Thanks in advance.

Have a great day,

// Brokop