No update from Oculus Developer Dashboard....!

I just need to know how long will take to publish the app on Oculus store, we've developed and uploaded the our VR app on developer dashboard a month ago, it is available through App Lab couple of minutes later after uploaded. But since then no more notification about when it will be publicly available on the oculus store, I've even tried sending the mail to support team but only received the automated reply. Please somebody help me resolve this! what should I have to do now!!!