Q2 Headset went dark and is now in a (hopefully peaceful) coma

My Q2 headset display went totally black two days ago. At first, I could still hear the sounds of the UI (proximity, power) and I could see on my iPhone that it was still connecting to wifi and the Oculus app, as well as to my mac through a link cable and adb in the terminal. Developer mode was on and all. I tried resetting but the dispay wouldn't turn on (I couldn't confirm anything as the UI was invisible). I tried holding the power button for 30 secs. That didn't work.

I tried to awake the poor thing in all manners prescribed officially or not. I can see the power led in a low (red) charging (orange) , full (green) or idle state (white) when letting the headset unplugged for hours and then recharging. I hear the fan going inside non-stop.

I have contacted Oculus support. The process is extremely slow. Days. Many.

This is unacceptable. My first contact with support was 48 hours ago. I have three different ticket numbers for that one problem.

Chat and email are the only options.

Oculus people, you're Facebook. You're an enormously rich company with, I figure, thousand of employees layered in countless levels underground with computers that grow cyborg tentacles to your brains. You're capable of spying on Russia and China and banning people who can launch nuclear attacks like Donald Trump.

Please add fax to the support options. But please, fix my headset first.

Z