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TriplePete's avatar
TriplePete
MHCP Member
3 years ago

Shared spatial anchors - Failed to download spatial anchor

When doing a OVRSpatialAnchor.LoadUnboundAnchors from OVRSpace.StorageLocation.Cloud I get the following error:

"xr_cloud_anchor_service: Failed to download spatial anchor with error: networking::GraphQLError: A server error field_exception occured. Check server logs for details."

 

The LoadOptions are set like this:

LoadOptions loadOptions = new LoadOptions();
loadOptions.Uuids = uUids;
loadOptions.MaxAnchorCount = 1;
loadOptions.StorageLocation = OVRSpace.StorageLocation.Cloud;
loadOptions.Timeout = 10f;

 

Any suggestions about how to solve this?

 

Shared spaces

3 Replies

  • Dev.Khora's avatar
    Dev.Khora
    Explorer
    1 year ago

    Hi, did you ever find a solution to this?
    I am getting a similar error message when trying to share an anchor:
    "xr_cloud_anchor_service: shareSpatialEntity Failed with error: networking::GraphQLError: code=2128017, fb_traceid=AJNlkTqZHiW"

    xr_cloud_anchor_service: shareSpatialEntity Failed with error: networking::GraphQLError: code=2128017, fb_traceid=AJNlkTqZHiW
    • Oloap.92's avatar
      Oloap.92
      Protege
      9 months ago

      Hi,

      did you find a solution for this? I got the same

  • TriplePete's avatar
    TriplePete
    MHCP Member
    1 year ago

    Hi!

    I am sorry but I don't know if I have a specific solution to this. I got it to work but I can't remember the exact solution. I would recommend you to investigate Data Use Checkup on your cloud project and also ensure you have Share point cloud data enabled in Settings and Device permissions on your HMDs. Also check in the Unity project on OVRManager that Shared Spatial Anchor Support is enabled.