Forum Discussion

🚨 This forum is archived and read-only. To submit a forum post, please visit our new Developer Forum. 🚨
tangoTony's avatar
tangoTony
Honored Guest
6 months ago

Testuser cannot login in Unity Editor


A strange issue is now occurring, blocking unity development. Test users fail to login with the following error message:

{"error":{"message":"Unsupported get request. Object with ID '30718013287843347' does not exist, cannot be loaded due to missing permissions, or does not support this operation","type":"OCApiException","code":100,"error_subcode":33,"fbtrace_id":"ARCtDmELs4k_vwP8Vz4jEJS"}

What we've tried so far:

  • Create a new Meta Test User;
  • Force entitlement check and validate that user is entitled to application;
  • Restart Editor;
  • Clear library folder and re-import project;
  • Disable firewall;
  • Reviewed Data Use Checkup and requirements, all OK;
  • Cleared credentials in editor and logged in again;
  • Restarted editor;
  • Validated app ID reference in editor;
  • Tried with older working project version.
Android
Quest
Unity

2 Replies

  • Anonymous's avatar
    Anonymous
    6 months ago

    Hey we're taking a look at this but the team asked me to pass on a few questions:

    1. Does it happen with all test users? Even if they create brand new ones?
    2. Did it use to work before, and suddenly stopped working?
    3. Are you able to use test users?