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TimKay's avatar
TimKay
Explorer
2 years ago

Users can't download our app. Shows up as "Unavailable"

Hey,

We put our game in App Lab but users seem to have trouble downloading it. Here is a screenshot from user in Australia. Is there a way to debug this further?

4 Replies

  • Anonymous's avatar
    Anonymous

    FYI I've pinged our support team about these issues, but to ensure you get timely support please make sure you've filed a ticket with Horizon Developer Support so we can get this looked at for you!

  • solved:

    Meta blocking you internet provider for some reason or country. Try to use VPN via accepted countries. I try with some provider in Netherlands, not working. Then change provider and problem solved