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Gamerprime's avatar
Gamerprime
Explorer
3 years ago
Solved

Failed to Start Face Tracking Error Message

Hello! 

I am developing a project in Unity that utilizes the face tracking, hand tracking, and eye tracking features of the Meta Quest pro. I have followed the tutorial on Meta's developer website here. I imported the movement SDK and enabled the necessary features under the OVRCameraRig (Quest Features and Permission Requests on Startup). However, no matter what I do, the only thing that is working in the Aura Sample Project is hand tracking. The avatar's face and eyes do not move at all. In the Unity console, I get errors that say "failed to start face tracking" and "failed to start hand tracking." I am using Unity version 2022.3.13f1. I also pulled another sample project from Github that someone developed to test face and eye tracking and I am seeing the same issues there. 

I researched prior instances of this happening with other developers such as here and I followed the steps that helped them resolve the issue such as enabling the public beta channel of the Oculus app and ensuring the Quest Pro was fully up to date, however, no matter what I do, nothing seems to resolve the issue. I have also enabled the face tracking and eye tracking checkboxes under the beta features section of the Oculus PC app. Furthermore, face tracking and eye tracking appears to be working in the home environment of my Quest Pro as the avatar there reflects my face and eye movements. 

I would appreciate any and all help in resolving this issue. Thank you! 

  • As a follow up to this, I was able to resolve the issue by enabling developer mode for the Quest headset through the Meta mobile app. Everything seemed to work after doing that.

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  • As a follow up to this, I was able to resolve the issue by enabling developer mode for the Quest headset through the Meta mobile app. Everything seemed to work after doing that.