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asano_y's avatar
asano_y
Honored Guest
9 months ago

Passthrough over Meta Quest Link not available for Meta for Work account

Message(本文): こんにちは、 Meta for WorkアカウントでUnityとMeta XR SDKを使用してMRコンテンツを開発しています。Meta Quest Linkを介してプレイモードでテスト しているときに、Link設定で「Passthrough over Meta Quest Link」オプションが利用できないことに気付きました。 これにより、Unityでパススル...
asano_y's avatar
asano_y
Honored Guest
9 months ago

Hello,

Thank you for your response.
I tried to submit a support ticket as advised, but I’m currently unable to do so due to the following issues:

  • I do not yet have an App ID, which is required to submit the ticket.
  • I attempted to create an app in the Meta Developer Dashboard to obtain an App ID, but the “Create New App” button is disabled.
  • I appear to lack the necessary permissions, even though I created the organization and I am the only member listed.
  • I tried to assign myself app creation permissions, but I cannot access the “Organization Requirements” or “Verification” pages. I receive a message saying I do not have admin rights.

Additionally, I am currently planning to use Unity only in Play Mode for development and testing.
I have not built or distributed the app yet, and due to internal security policies, building and sideloading APKs is not immediately feasible.
I’m also unsure whether an app can be registered without building it first.

Could you please advise how I can proceed in this situation?
Specifically:

  • Is it possible to register an app and obtain an App ID without building the app?
  • How can I enable app creation permissions for myself if I am the only member and the organization creator?

Thank you again for your support.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    9 months ago

    Hello asano_y !

    Thanks for sharing those details, it sounds like you're running into some limitations with app creation and permissions on your Meta for Work account, especially as it relates to passthrough functionality over Meta Quest Link.

    Since these issues involve developer-specific features and organizational access within the Meta Developer Dashboard, the best course of action is to reach out directly to Meta’s Developer Support team. They’ll be able to guide you through:
     

    Registering an app and obtaining an App ID without building the app

    Resolving permission and admin access issues within your organization

     

    Let us know if you need further assistance and we will be happy to help.

    • asano_y's avatar
      asano_y
      Honored Guest
      9 months ago

      Hello,
      Thank you for your response and suggestion to submit a support ticket.
      I attempted to log in using my Meta for Work account (a managed organizational account), but I received a message saying I cannot log in.
      I then tried using my personal Facebook account, which allowed me to log in, but I was unable to access the support request page.
      Specifically, I encountered a message saying: “Unable to access the platform issue reporting tool.”
      I’m not sure if this is the correct path for reporting this issue, and I would appreciate your guidance on how to proceed.
      Thank you again for your support