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elefantopia's avatar
2 years ago

SimultaneousHandsAndControllers doesn't show a hand and a controller simultaneously

When taking controller the hands disappear, both of them.

It might be a bug or a setting that I missed. I did set it to simultaneous in the global meta XR manager.

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello, elefantopia! Thank you for bringing this to our attention, we would be more than happy to help you with this issue you are experiencing. First before we can get started we would like to ask you some basic questions, so that we can better understand your issue. 

     

    • When did the issues with hand tracking occur?
    • Is your controller tracking being affected?
    • What troubleshooting steps have you tried already?
    • Have you checked for any updates for your Meta Quest headset?

    Once we get that information back from you we will then see what are the next steps to getting this issue resolved for you. 

     

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey, elefantopia! We noticed that we have not heard anything back from you, and we hope that you are doing well. If you are still in need of further assistance, please do not hesitate to reach out to our support team!