Forum Discussion

NRG_Jay.Schrute's avatar
NRG_Jay.Schrute
Explorer
28 days ago

Link (cable) loses connection during game

New Update - new issue ...

Happens multiple times during gaming session, that Link just breaks. It´s throwing me back into the Quest Home, while my game on PC is still running. When I´m lucky, it is asking in Quest, if I want to reconnect Link, and then I´m back in the game. When I´m unlucky, Quest stucks in loading the Home, I can only hear the enviroment music, can´t do anything else and need to shutdown the Headset completely. Of course with no way to get back into game.

It´s not a hardware issue. Tried it with two different cables, different USB-Slots and issue stays the same. AND issue occured right after Horizon Link Update. 

I can´t tell how the persistent problems are freaking me out. I still have performance issues and need to run on way lower resolution then I used to, to get a nearly smooth game. I still can´t stream, because Oculus Mirror is crashing the game performance completely. And now this.

I want my smooth and nice performance from V83 back!

Current Versions:
Quest 3 on V2.01
Meta Link on 85.0.0.239.552

15 Replies

  • Choleni's avatar
    Choleni
    MVP
    28 days ago

    Hi NRG_Jay.Schrute​ 🙂

    Maybe enable PTC in the link app, it will update the link app to v201.0.0.73.547

    Perhaps having Quest and link app on the same/equivalent version can help.

    You can disable PTC in the link app at any time, if this doesn't help and it will downgrade to v85.

  • Tyberis.1's avatar
    Tyberis.1
    Protege
    23 days ago

    I thought this was just me, lol. Every PCVR game I play appears to lock up on the headset after upgrading to 2.1. The game would still be running on the PC. I have to hard reset the quest 3. I have 3 different cables that I use and they all do the same thing. I'm using latest nvidia drivers also.

  • Patmant10's avatar
    Patmant10
    Meta Employee
    22 days ago

    I'm sorry to hear that you have been experiencing frequent cable connection drops. If you can also provide the following information below that would be most helpful.

     

    Your detailed input will greatly assist us in reproducing and addressing the problems. Please use the following format when sharing your feedback (copy paste and fill out if possible):

     

    Issue Reporting Template

     

    Description:

    Provide a detailed description of the issue you're experiencing.

     

    Steps To Reproduce:

    Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.

     

    [Example Step] Select the Link button in the Settings.

    [Additional Steps]

    Observed Results:

    Describe what you saw or what went wrong.

     

    Expected Results:

    Explain what you expected to happen instead.

     

    Test Environment:

    Include relevant information such as:

     

    GPU used

    PC specifications

    Connection type (Wi-Fi or Ethernet)

    Headset in use

    Headset version (can be found using this link)

    PC Link App version (found in desktop app, under Settings > General > Bottom of page)

    Additionally, please provide any relevant pictures and logs using our Horizon app, and log-gatherer tool under the diagnostics folders.

     

    For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.

     

    Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!

    • NRG_Jay.Schrute's avatar
      NRG_Jay.Schrute
      Explorer
      19 days ago

      Description of the issue:

      Link loses connection to the PC. Happens randomly during Game. Today three times while playing 2 hours in total.
      I´m landing back in Quest Home. Sometimes I stuck there in loading screen, sometimes it asks me, if I want to reconnect to PC - with this button I´m landing back in the game. But mostly I just freeze in Quest Home, hear the music and see blackscreen. Then I need to shut down everything and restart.

      Specs:

      RTX 3060
      Ryzen 7 5700x, 16 GB RAM
      Windows 11

      Connection via Link Cable
      Quest 3
      (Don´t know the Headset Version, because there is no link in your post)

      Quest Firmware V2.01
      Link 85.0.0.239.552
      (also tried with V2.01 in PTC - same issue)

      Nvidia Driver 591.86
      (Roll back to former Version didn´t help either)

  • BadSamec's avatar
    BadSamec
    Honored Guest
    16 days ago

    I'm writing to Meta's technical support!

    The new update is a nightmare for Meta Quest 3! Can't you create a proper firmware? The previous one worked perfectly well and never crashed. I play for a few minutes (even with a headset) without connecting to the PC, and it crashes and reboots. It happens every time. This is pure junk for that kind of money. Just don't keep asking me what firmware it is. The latest one! I installed it on March 31, 2026.

    What suggestions do you have? I want to revert to the previous firmware. It's possible. Because what you've done is a complete mess.

    • Maccyb123's avatar
      Maccyb123
      Consultant
      16 days ago

      BadSamec You are not writing to Meta's technical support here! There are no Meta employees or support here. This is a user group, we are all just owners of Quest headsets trying to help out where we can. 

      You should contact support directly through your Horizon app or the Meta website. Just one thing. The latest official version v2.1 works fine. However if you are on the test version v2.3 in PTC, you're going to get lots of bugs like this as it's there to test the version before official release. If you are on PTC you should leave the program if you want a stable version. Everyone is made aware of the risks of PTC. If you are not on v2.3 and are on V2.1 then there is something wrong with your headset, or with the latest download. You can try connecting the headset to your pc and using the Meta Software Update tool to fix a faulty download. You could also try a factory reset if that doesn't work.

      As for reverting to an older version, I don't think that is possible. 

      • BadSamec's avatar
        BadSamec
        Honored Guest
        15 days ago

        Thanks for the reply! I figured I'd have to wait a long time for such a detailed response from their technical support.

        Thanks again!