Forum Discussion

Flaco075's avatar
Flaco075
Honored Guest
2 months ago

Meta Quest 3S V79.134 Broke Quest Link

Quest Link Wired on PC has had issues starting with this update I can't play PCVR because of this when I boot up the headset to go play with a link cable the Link software has a hard time with registering for Link. When I got Quest Link to work It would just crash whenever I would try to do something or it would freeze up on the Headset causing Quest Link to become very unstable and needs to be fixed. I've tried everything and don't work so I figured out that's its the current software update installed on my Meta Quest 3S. The software has no issues its on the headset update and I want to know if there going to be a new update that fixes this so I can use PCVR on my Quest.

Meta Link
quest 3
Update
v79

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hey Flaco075,

     

    We hear you're experiencing some PCVR issues. Since you suspect it started  when you updated your Quest 3s can we get you to use our Software Update Tool to ensure you got the full update with no corrupted data. This will help us establish 2 things. That you got the full and correct update and also that your Link Cable is working correctly. If you are getting the update without error or problems it means your cable is operational.

     

    When you say you have tried some troubleshooting before can you tell us what you tried, just do we don't give you the same steps again.

     

    Are you receiving any errors messages?

     

    Have you tried un-installing the Link app and re-installing it?

     

    Is your Link app up to date?

     

    Is it just the cable connection that is having issues or is the problem with Air Link also?

     

    We can't wait to hear back from you so we can provide further assistance.

     

    Thanks.

     

     

    • Flaco075's avatar
      Flaco075
      Honored Guest
      2 months ago
      1. Im getting an error on the Link app that Meta quest link failed to launch but that happens when it didn't want to connect
      2. Tried mutiple times
      3. Yes fresh installs
      4. All types of Link and even for another PCVR program called ALVR
      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 months ago

        Okay Flaco075,

         

        Can you move over to our inbox so we can discuss other options freely.

         

        Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        Thanks in advance.