Hello GalenErso :
I am sorry to hear about the problems that you have had with establishing airlink and cable link connections. Thank you for providing the specifications of your CPU and Graphics Processing Unit, but if I can get more information from you about the problems that you are seeing that would be great!
Your detailed input will greatly assist us in reproducing and addressing the problems. Please use the following format when sharing your feedback (copy paste and fill out if possible):
Issue Reporting Template
Description:
Provide a detailed description of the issue you're experiencing.
Steps To Reproduce:
Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.
- [Example Step] Select the Link button in the Settings.
- [Additional Steps]
Observed Results:
Describe what you saw or what went wrong.
Expected Results:
Explain what you expected to happen instead.
Test Environment:
Include relevant information such as:
- GPU used
- PC specifications
- Connection type (Wi-Fi or Ethernet)
- Headset in use
- Headset version (can be found using this link)
- PC Link App version (found in desktop app, under Settings > General > Bottom of page)
Additionally, please provide any relevant pictures and logs using our Horizon app, and log-gatherer tool under the diagnostics folders.
For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.
Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!
