Hello, today my Meta Quest 3 glasses have been updated to version 0.81 and when I connect to my PC either by air link or by cable it doesn't work well, it cuts out, it goes super slow, it's impossible to play any game. Until today it was working perfectly, so it could be something with the new version. How can it be solved? I've tried uninstalling, repairing, restarting, resetting the glasses to factory settings and nothing works.
Make sure your Meta Quest Link app on your PC is up to date (current version is v81.0.0.828.254). Otherwise, wait to see if other users are having the same problem, as it might be a new bug.
I just got the v81.1034 update on my Quest 3 and AirLink seems to be working perfectly fine.
Are u on ptc cus i didnt got it im still on v81
My Quest 2 shows it's on v81.0. My PC shows Meta Quest Link App Version 79.0.0.1143.381, and that's after uninstalling and downloading it again from their website. And it doesn't show there are any updates.
Hello Robert__Wade:
Have you tried turning on the "Public Test Channel" switch in the Beta tab of the Meta Quest Link App on your PC? This feature will update your Meta Quest Link App to 81.0.0.930.254. Let the update run on your PC. Let me know if you still have issues.
Thanks!
Hello freemanspa :
I'm sorry to hear that you have been experiencing degraded performance while playing games via airlink or cable link . If you can also provide the following information below that would be most helpful.
Your detailed input will greatly assist us in reproducing and addressing the problems. Please use the following format when sharing your feedback (copy paste and fill out if possible):
Issue Reporting Template
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Additionally, please provide any relevant pictures and logs using our Horizon app, and log-gatherer tool under the diagnostics folders.
For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.
Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!
I have the same problem and pcvr is unplayble right now ive tried alvr,steamlink and link cable none works
Hello Arsalanrezaie :
I'm sorry to hear that you have been having problems playing pcvr games in air or cable link sessions since updating to v81. When you say that "pcvr is unplayble" are you saying that the gameplay is very slow, stuttery, graphics pixillated, and even freezing?
I would like to help resolve your issue but I need more information. Your detailed input will greatly assist us in reproducing and addressing the problems. Please use the following format when sharing your feedback (copy paste and fill out if possible):
Issue Reporting Template
Description:
Provide a detailed description of the issue you're experiencing.
Steps To Reproduce:
Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.
Observed Results:
Describe what you saw or what went wrong.
Expected Results:
Explain what you expected to happen instead.
Test Environment:
Include relevant information such as:
Additionally, please provide any relevant pictures and logs using our Horizon app, and log-gatherer tool under the diagnostics folders.
For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.
Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!
Yes. Same issue here. Neither air or link work.
Hello Rene.TheMaltese :
Hello freemanspa :
I'm sorry to hear that you have been experiencing issues with airlink or cable link . If you can also provide the following information below that would be most helpful for me so that I can try and reproduce the issue(s) and work with our link engineering team to try and resolve this issue.
Your detailed input will greatly assist us in reproducing and addressing the problems. Please use the following format when sharing your feedback (copy paste and fill out if possible):
Issue Reporting Template
Description:
Provide a detailed description of the issue you're experiencing.
Steps To Reproduce:
Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.
Observed Results:
Describe what you saw or what went wrong.
Expected Results:
Explain what you expected to happen instead.
Test Environment:
Include relevant information such as:
Additionally, please provide any relevant pictures and logs using our Horizon app, and log-gatherer tool under the diagnostics folders.
For more information on checking your software version, visit this link, and for collecting logs from your PC, refer to this guide.
Thank you for taking the time to help us improve Link. Your feedback is invaluable, and we look forward to hearing from you!
Description:
Provide a detailed description of the issue you're experiencing.
Upon attempting to start Meta Quest Link, purple loading screen with stars flying by stays on screen but we never get into Link/PCVR. Retries gives the same result even with complete cycle of laptop as well as cycle of headset.
Steps To Reproduce:
Be as specific as possible. The more detailed your steps, the easier it is for us to replicate the issue.
Observed Results:
Purple loading screen with stars flying by stays on screen but we never get into Link/PCVR
Expected Results:
PC Link should load and 3d environment where I would view my desktop and launch PCVR applications/games.
Test Environment:
Include relevant information such as:
I have the zip file from support logs but do not know how to attach it here. The system only allows images.
Thanks
Same issue here As Well
i have the sane problem now . was playing this mornng evrything was ok . got a update and now can't connect to link anymore ! i have a notification when i plug the cable that say ( click on the notification to have acces to files ) ...
Same thing happens to me with my Quest 2, after getting the V8.0 update (PC app is still Meta Quest Link App Version 79.0.0.1143.381).
same problem here. updated "to" Meta Quest Link App Version 79.0.0.1143.381 (79.0.0.1143.381)
Once again, same problem as everyone else. Everything worked fine before the 79.0.0.1143.381 update. Now link will not connect. Tried uninstall/reinstall. No joy. Restored from backup and snoozed update for 4 hours. Worked fine. As soon as updated link would not connect.
How do I restore from backup? I've been troubleshooting for almost 3 hours and nothing has worked I need help
First I restored the "Oculus" folder in C:\Program Files\Oculus from a previous backup. That didn't work so I did an uninstall then reinstalled OculusSetup. Snooze the update for 4 hours. But after the update once again Link stopped working.
I don't know if you got it working. But enabling the Public Test Channel (Settings > Beta > Public Test Channel) seems to work. Let everything update. Then restart the computer and headset.
I am also having this problem with 3 headsets
Same problem this morning, tried the Windows R and tried to reset in the Beta tab. The USB cable connects to charge and can hear the notification sounds but the PC doesn't recognize the headset.
